BestPair was born from a simple insight: the right pairing of collector and account changes the outcome. So we set out to prove it, against a control group.
Contact centers have always treated agent assignment as an afterthought: the next available collector or queue order. But behavioral science tells us that compatibility matters. The right pairing between agent and customer can be the difference between a successful outcome and a missed opportunity.
BestPair was built to turn that insight into technology: software that learns each collector's strengths from the outcomes of their own calls, then routes each account to the collector most likely to collect it.
We measure it the hard way, with randomized tests against a control group routed the way the floor routes today. Not a one-off spike, and not a before-and-after chart.
Our Mission
We believe human agents are irreplaceable. We don't automate them away. We make them more effective by matching them with the customers they are best suited to help.
Founder
Kevin Daly is the founder of BestPair. He built it around one idea: the science of matching agents to customers.
Kevin leads the business, from product development and client delivery to partnerships. Every early client works directly with the founder.
Tested against a control
Results are measured against accounts routed the way your floor routes them today
Only
Scripts, contact rules and offers stay yours, and we never contact consumers
Floor Assessment
On your own data, refunded in full if it shows no spread between your collectors
Gain
After the assessment, we are paid a share of the extra collected, with a monthly minimum
BestPair is being built to answer the five most important questions in contact center intelligence. It answers one of them today.
Match each account with the collector best suited to collect it.
Identify the highest-value prospects to contact first.
Optimize timing for maximum contact and conversion rates.
Recommend the best communication channel and approach.
Provide real-time guidance for each conversation.
Ready to start?
Book a call with Kevin Daly, our founder. We will talk through how accounts are routed on your floor today and whether a Floor Assessment makes sense for you.
Talk to UsOr email [email protected]