Broken promise: same collector?
There are good arguments both ways. A simple test on your own floor settles it, kind of account by kind of account.
Transcript
Should a broken promise go back to the collector who took it?
There are good arguments both ways. The collector who took the promise knows the situation, and the commitment was made to them. A different collector brings a fresh start, and may suit the account better.
Opinion will not settle it on your floor. A test will.
Split broken promises at random. Run both rules in the same weeks. Then compare dollars collected per account. And keep every account in its group until the window closes. Let your own floor’s numbers decide. And check each kind of account, because the answer can differ.
See it on the main site
Two minutes
Watch the explainer
What your dialer does with the next account, what pairing changes, and what the Floor Assessment measures. With captions.
Watch the videoYour floor
Try the calculator
Three numbers off your dialer and collections reports give an illustrative figure for your floor. It is at best informed guesswork until your own history is measured.
Open the calculatorWhat you get
See the sample report
The report the Floor Assessment delivers, page by page, built on a fictional floor with synthetic data.
See the report
Would it be a bad idea to spend 45 minutes finding out?
If your shop does not qualify, you will hear it on the call, not after you have paid for a report.
Book a 45-minute fit call