How do collectors handle "I can’t afford it"?
Usually something changed. Ask what, set out the options the agency offers, and agree a plan the consumer can keep.
Transcript
How do collectors handle, I can’t afford it?
Usually, something changed. Lost hours. An illness. A separation. Or another bill that came first. A good answer keeps the call going, even when the consumer gets upset. Do not let the call end there.
Ask what changed, and what the budget looks like now. Then set out the options the agency offers, including any hardship arrangement. Let the consumer choose an amount they can keep.
A plan agreed in a hurry, and broken next month, collects little.
Ask what changed, then agree a plan the consumer can keep.
See it on the main site
Two minutes
Watch the explainer
What your dialer does with the next account, what pairing changes, and what the Floor Assessment measures. With captions.
Watch the videoYour floor
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Three numbers off your dialer and collections reports give an illustrative figure for your floor. It is at best informed guesswork until your own history is measured.
Open the calculatorWhat you get
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The report the Floor Assessment delivers, page by page, built on a fictional floor with synthetic data.
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