Is your collector scorecard fair?
What to track, with compliance as a gate, and why a raw ranking measures the accounts too.
Transcript
A raw ranking measures the accounts too. So what should a collector scorecard measure?
Track how often contacts end in a payment, how many promises are kept, and dollars per account contacted. Compliance is a gate, never traded for cash.
To be fair, compare collectors on the same kinds of account, or on accounts handed out at random.
Score the collector, not the accounts.
See it on the main site
Two minutes
Watch the explainer
What your dialer does with the next account, what pairing changes, and what the Floor Assessment measures. With captions.
Watch the videoYour floor
Try the calculator
Three numbers off your dialer and collections reports give an illustrative figure for your floor. It is at best informed guesswork until your own history is measured.
Open the calculatorWhat you get
See the sample report
The report the Floor Assessment delivers, page by page, built on a fictional floor with synthetic data.
See the report
Would it be a bad idea to spend 45 minutes finding out?
If your shop does not qualify, you will hear it on the call, not after you have paid for a report.
Book a 45-minute fit call