Why do collectors quit?
Most collectors leave because they aren’t earning enough and aren’t seeing enough success, and on a collection floor those are one problem. What makes it worse, and what to do about it.
Transcript
Why do collectors quit? It is rarely just one thing, but one reason comes first.
In our experience, most collectors leave because they aren’t earning enough and aren’t seeing enough success. On a collection floor, those are one problem. Much of a collector’s pay depends on what they collect.
Many floors make it worse. They send the easiest accounts to their best collectors. That leaves the hardest work to the newest people. The newest people earn the least, see the fewest wins, and leave soonest. Then the floor hires again into the same mix.
Pay and success come first, but not alone. Collectors also leave over pay they can’t see growing, poor managers, hard shifts and schedules, and no visible way up.
Give every collector accounts they can succeed with, so their days have wins in them.
See it on the main site
Two minutes
Watch the explainer
What your dialer does with the next account, what pairing changes, and what the Floor Assessment measures. With captions.
Watch the videoYour floor
Try the calculator
Three numbers off your dialer and collections reports give an illustrative figure for your floor. It is at best informed guesswork until your own history is measured.
Open the calculatorWhat you get
See the sample report
The report the Floor Assessment delivers, page by page, built on a fictional floor with synthetic data.
See the report
Would it be a bad idea to spend 45 minutes finding out?
If your shop does not qualify, you will hear it on the call, not after you have paid for a report.
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