How do you staff for the hours that pay?
Staff for the hours when right-party contacts happen, not one daily average, and judge the schedule by dollars per staffed hour.
Transcript
Customers answer after work, and the floor has gone home. How do you staff for the hours that pay?
Staff for the hours when right party contacts happen, not for one daily average. Those hours are where the money is made.
Judge the schedule by dollars collected per staffed hour, by hour of day. And treat absence as a problem with causes.
Staff the hours that pay.
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Two minutes
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What your dialer does with the next account, what pairing changes, and what the Floor Assessment measures. With captions.
Watch the videoYour floor
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Three numbers off your dialer and collections reports give an illustrative figure for your floor. It is at best informed guesswork until your own history is measured.
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The report the Floor Assessment delivers, page by page, built on a fictional floor with synthetic data.
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