What makes a good debt collector?
Strong collectors ask for the payment, stay on hard calls, listen, and agree a plan that holds. And good depends on the account too.
Transcript
Good depends on the account, too. So what makes a good debt collector?
Strong collectors ask for the payment. They stay on the call when it gets hard. They ask open questions and listen, and agree a plan the customer can keep.
And a collector can be the strongest on the floor with one kind of account, and average with another.
So ask which customers each collector is best with.
See it on the main site
Two minutes
Watch the explainer
What your dialer does with the next account, what pairing changes, and what the Floor Assessment measures. With captions.
Watch the videoYour floor
Try the calculator
Three numbers off your dialer and collections reports give an illustrative figure for your floor. It is at best informed guesswork until your own history is measured.
Open the calculatorWhat you get
See the sample report
The report the Floor Assessment delivers, page by page, built on a fictional floor with synthetic data.
See the report
Would it be a bad idea to spend 45 minutes finding out?
If your shop does not qualify, you will hear it on the call, not after you have paid for a report.
Book a 45-minute fit call