Who takes the call?
An account connects and whoever finished their last call takes it. Every kind of customer has its own ranking, with a different collector on top.
What the video covers
- An account connects, and whoever finished their last call takes it. That is how most floors decide: not the collector who is best with this customer, just the one who was free.
- A leaderboard gives one ranking for the whole floor. Every kind of customer has its own ranking, with a different collector on top. The names and rankings in the video are an illustration.
- Every collector is the best match for someone. The dialer decides when to call; nobody decides who takes it.
Transcript
An account connects at eleven oh two. Who gets it?
Whoever finished their last call a minute ago. That’s how most floors decide.
Not the collector who’s best with this customer. Just the one who was free.
Your leaderboard gives you one ranking for the whole floor. But every kind of customer has its own ranking, with a different collector on top. Amanda is last on the board, and the best you have with type C.
Every collector is the best match for someone.
The dialer decides when to call. Nobody decides who takes it.
Which of your collectors would be top for your hardest customers?
See it on the main site
Two minutes
Watch the explainer
What your dialer does with the next account, what pairing changes, and what the Floor Assessment measures. With captions.
Watch the videoYour floor
Try the calculator
Three numbers off your dialer and collections reports give an illustrative figure for your floor. It is at best informed guesswork until your own history is measured.
Open the calculatorWhat you get
See the sample report
The report the Floor Assessment delivers, page by page, built on a fictional floor with synthetic data.
See the report
Would it be a bad idea to spend 45 minutes finding out?
If your shop does not qualify, you will hear it on the call, not after you have paid for a report.
Book a 45-minute fit call