Predictive pairing, explained in under two minutes

Transcript

Right now, on your floor, an account just landed with the wrong collector. Not because anyone chose badly. Because nobody chose at all.

You rank your accounts with care. Then you deal them like cards: the next account goes to the next free agent, whoever they are, whatever the account. Thousands of bets a day, and nobody checks the odds.

And you already know it’s costing you. Some of your collectors are brilliant on large balances. Others win on older accounts, or with consumers who need more time. You’ve watched it happen. You just can’t act on it, account by account, all day long.

The scientist does it differently: measure first, then decide. That’s predictive pairing. BestPair reads your own call history, up to twenty-four months of it, learns which agent does best with which kind of account, and sends each account to its best fit.

It starts with a report on your floor, delivered four weeks after your data is confirmed. Every agent’s strengths and weaknesses. How much more your floor could have collected. What you can act on straight away. It’s yours to keep.

Then it runs through the systems you already have. No new system, no retraining.

Your agents get more of the calls they’re good at. Consumers get someone suited to their situation. And your agency gets more from the same accounts, with the same team.

Once pairing is live, every result is measured against a control group. A share of your accounts stays on today’s routing, so every month you see what pairing is worth on your own floor.

Not who’s next. Who fits.