From signature to first report

Your report arrives 4 weeks after your Data Received Date, the day your files pass our checks, not 4 weeks after signature. Step by step:

• You sign. One signature accepts the Order Form, Standard Terms and Data Processing Addendum, plus a BAA if you work healthcare accounts. We book your readout and send our vendor kit that day.
• You pay. The $15,000 is invoiced when you sign, due within 7 days, and paid before any data moves.
• We open your encrypted SFTP folder on payment.
• You export four files (calls, payments, collectors, accounts) covering up to 24 months, plus your outcome codes, and name a data contact who can answer within 2 business days.
• We check the files. The day they pass is your Data Received Date. If a file needs a resend, the date moves.
• We build your report over 4 weeks. Nothing changes on your floor.
• We meet at the readout and walk your team through it.
• You decide. Stage 2 starts on the 1st of the month after the readout, unless you opt out in writing within 10 business days. If you opt out, nothing further is owed.