Your data and systems
Check your export before you sign
For: IT
Your 4 weeks start on the Data Received Date: the day your files pass our checks, so a clean first export keeps your report date. Your IT team can run these checks now, on your own systems. Nothing leaves your building yet: contracts come before data, and SFTP opens once the invoice is paid.
Can your team answer yes to each?
- Call records, inbound and outbound, up to 24 months: agent ID, account ID, date and time, call outcome and talk time.
- Payments, up to 24 months: payment date and amount, linked to account ID.
- Agent roster: agent ID, start date, and team or site, using the same agent IDs as your call records.
- Account attributes, keyed to account ID: balance, days delinquent, placement date, age band, state and ZIP.
- Outcome codes: a list of your codes and what each one means.
- Clean columns: you can export all of it without names, Social Security numbers, phone numbers, email or street addresses, or bank details.
- CSV out: each file as CSV, UTF-8, one header row, dates as YYYY-MM-DD.
- A named data contact who can answer data questions within 2 business days.
No minimum history. Questions: [email protected].